Updates & LAG Policy

 Contact me if you have any questions or want to buy

Store Policy

By completing a purchase, you acknowledge that you have read and agree to the policies below.

Isopods, Springtails, & Other Inverts — LAG

Shipping Options: UPS 2-day or Next Day

• UPS 2‑Day: LAG only applies when issues are reported within 1 hour of home delivery 

• UPS Next Day: LAG applies when issues are reported within 1 hour of home delivery.
• All claims require clear photo/video evidence on the day of arrival. (Video of Springtails only, no photos due to them being small)
• Overcounts are included; LAG covers only the purchased quantity.

ADDITIONAL POLICY DETAILS (APPLIES TO ALL LIVE ARRIVAL GUARANTEES)

Shipping Schedule

• Live animals ship Tuesday only.
• Orders placed Tuesday ship the following Tuesday.
• This ensures safe transit and reduces carrier delays.

Weather & Temperature Requirements

• LAG is valid only when destination temperatures are 50°F–90°F (unless otherwise specified).
• We may delay shipping during unsafe weather.
• Heat/cold packs included at no extra cost when needed.

Incorrect Address

• LAG is void if an incorrect or incomplete shipping address is provided.

Overcounts

• All live orders ship with a 10% or more overcount to cover any DOAs in transit..
• LAG covers only the purchased quantity, not extras.

SHIPPING RESTRICTIONS

We ship live animals within the United States only, excluding:

• Alaska
• Hawaii
• U.S. Territories

SPRINGTAIL CULTURE PACKAGING

• Cultures ship in one cup until counts exceed 500.
• If you prefer multiple cups, request this at checkout or email us.

FINAL NOTES

• All sales are final.
• We are not responsible for postal delays or mishandling, but we will always do our best to package it for if that were to happen, your order will be safe. 
• We are not responsible if you put in the wrong address or package gets delivered to the wrong address.
• There are no refunds.
• If you qualify for LAG, you get store credit for what you lost, excluding shipping.

To see CC Exotic's full Sales & Keep List, click here: CC Exotics-Sales list - Google Sheets